Check Internet Connectivity

Make sure your system is connected to the internet and that you are able to browse the web. To check your location, please go to our IP Info page.

This shows the IP Address and country that you are currently connecting from, in this example, the user is connecting from Singapore.

Getting Started

Open up the Search window by pressing (Win+W) keys on your keyboard and search for VPN. Next, select Manage virtual private networks (VPN).

 

 
Click on the (+) icon to Add a VPN connection.
 

L2TP Connection Configuration

 
Now enter the VPN details as below:
 

 
VPN Provider: Choose Microsoft from the drop down menu.
Connection name: MPN GBR
Server name or address: GBR.mypn.co (assuming you’re setting up a VPN connection to the U.K)
Type of sign-in info: User name and password
Username: “Your My Private Network Username”
Password: “Your My Private Network Password”
 
Check on remember my sign-in info and select Save to save your VPN settings.

 
Note: If you wish to use our Free service, the servername that you need to use is fre.mypn.co and your connection will be rotated between different countries we have in our Free VPN cluster.
 
To connect to any of our other servers, (ie. our USA servers) simply change the Server name and rename the Connection name to reflect another location. For a list of server names, please refer to our complete list of servers here.
 
You should now able to see the MPN GBR icon at the VPN section.
 

Additional VPN Configurations

From your Desktop, right-click your network icon at the bottom right corner and choose Open Network and Sharing Center.

 

 
At the top left side, select Change adapter settings.
 

 

You should now be able to see the VPN connection that you’ve set up. i.e. MPN GBR. Right click on your VPN icon and select Properties.

The properties window will be displayed. Click on the Security tab and change the Type of VPN from Automatic to Layer 2 Tunelling Protocol wiht IPsec (L2TP/IPsec).

Also, please ensure the option Allow these protocols is selected and and Microsoft Chap Version 2 (MS-CHAP v2) is checked. Now click on Advanced Settings.

Make sure that Use preshared key for authentication is ticked and type in the word private  in the key box as the image below. Then, click on OK to continue.

 

 
Click OK again to save the settings and close the dialog box.

Enabling VPN Connection

Double-click on the MPN GBR connection again and choose connect. You can also navigate to this icon via a single click on the network icon at the bottom right corner of your taskbar.

 

 
The VPN will now attempt to connect to our servers.
 

 
If successful, the VPN status will change to Connected.
 

Check your IP Address

If you now check your IP address again from the IP Info page, your location should show that you are now in the UK (or which ever country you have connected to).

Note: The server IP address and country name will vary depending on the server or country you are connected to.

Need to Change Something?

If you entered the wrong username and password or you want to change the servername, open up the Search window by pressing (Win+W) keys on your keyboard, search for VPN and select Change VPN settings.

 

 
Click on the VPN connection that you’ve setup, i.e. MPN GBR and choose Edit.
 

 

You should now be able to see the Connection properties. Simply click on Edit to update your credentials or servername.

If you want to connect to any of our other servers, ie our USA servers, simply change the server name, please refer to our complete list of servers here.

Any problems?

 
Unfortunately it doesn’t always go to plan!
 

If you have any problems or can’t get connected, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. We’ll get back to you as soon as possible and try to help.