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How do I pay via automatic renewal? in Account FAQ
May 22nd 19

If you'd like to pay via automatic renewal, you can do so by signing up with Paypal Billing Agreement.   You can find Paypal Billing Agreement as the first available option in the payment gateway ...

How do I change / reset my VPN password? in Account FAQ
May 22nd 19

Change VPN Password   To change your password, follow the steps below:   Login to our website using your registered email address and your current password.You'll be redirected to the My ...

OS X - Tunnelblick Uninstallation in macOS FAQ
May 22nd 19

Uninstalling / Removing Tunnelblick application from your Mac OS X should take about 5 minutes with these simple step-by-step instructions.Step 1: Getting StartedFirst of all, please ensure that the ...

How do I contact you securely? in Account FAQ
May 22nd 19

If you would like to send us a secure encrypted email, please address it to [email protected] email’s PGP Public Keys are available on most key servers or simple download our Email P ...

How do I renew my subscription? in Account FAQ
May 22nd 19

In order to renew your subscription, please follow the steps below:Login to our website using your registered e-mail and password.Navigate to My Subscription.Click on Renew Your Subscription / ...

White listing our emails / Not receiving our emails? in Account FAQ
May 22nd 19

When you register for an account with us or contact our support department we will confirm receipt of the email, usually with a few minutes. If for any reason you do not receive the confirmation, then ...

Am I tied into a lengthy contract? in Account FAQ
May 22nd 19

Not at all.This is strictly a la carte!We offer a range of standard payments and types, but if you would like to do something different, just let us know and we will do our best to accommodate you. ...

How do I change my plan? in Account FAQ
May 22nd 19

If you wish to change your chosen plan, please send us an email to [email protected] and tell us what you wish to do, we will then advise on the best way to do this.

Do you offer a free trial? in Account FAQ
May 22nd 19

We do now!   That’s right! From now on, anyone not signed up to My Private Network can try out our service for 3 full days completely for free! No need to enter any billing information w ...

How do I cancel? in Account FAQ
May 22nd 19

In order to cancel your subscription, please follow the steps below:   Login to our website using your registered e-mail and password.Navigate to Services.Now you should be able to see your ...