Download My Private Network VPN App

 
Tap on the App Store icon on your iPhone’s Home Screen

Tap on Search and type in “My Private Network”. The My Private Network VPN app should appear on your screen as shown below.

 

 
Tap on the Free button to download and install the application.
 

Alternatively, just tap the Apple App Store icon below to download the app. Please ensure you’re tapping the icon below while using your iPhone browser, or you’ll need to connect your iPhone to your computer to transfer the app to your device

 

 
Tap on the Install button to install the app.

Login to the VPN App

When you launch the app for the first time, you will receive a prompt to allow the app to send notification to your device. Select Allow.

Next, you need to enter the VPN username and password that you used to register with us.

Note: If you do not have a registered account with us, tap on Sign Up and register your details to continue.

Once you have entered your My Private Network Username and Password, tap on the Login button to proceed.

 
Your login details are automatically saved so you can easily access the app the next time, until you decide to Logout from the app menu options.

VPN App Connection Status Page

 
Once logged in, you should see the app main page as the screenshot below:
 

 
When you first launch the app and have yet to be connected to the VPN, the middle ring will be red and the padlock unlocked, indicating the VPN is not connected.
 

Circle Status: This field will either be Disconnected, Connecting or Connected depending on the current status of your VPN connection.

 
Current IP Location: This is your current effective Country and IP address that the rest of the internet sees for your device.
 
Select Country: If you are subscribed to our Global Plan, you can tap to choose to connect to any of the listed countries. Once selected, click on Done.

 

 
Note: If you have only a single country subscription i.e. our GBR Plan only, you will not be able to change this field as the selection will automatically be set to the subscribed country, which in this case is United Kingdom.
 

For 3-Days Free Trial: If you’re on our Free Trial, you can select from 44 available countries.

For Free Plan: You will also not be able to change this field (Free Servers) and your connection will be rotated between different countries we have in our Free VPN cluster.

Connecting to the VPN

When you are ready to connect, click on Connect.

Note: If this is the first time connecting via the app, you will receive a couple of notifications as the app will install the profile automatically to your device.

Click Allow to add the VPN configuration to your device and if you receive a prompt stating Connection Failed! during the first connection attempt, don’t be alarmed and just click on Close.

Click on Connect again to retry the connection.

The middle ring will change to orange and the status and animation will indicate that the app is now attempting to connect to our VPN servers.

After a few moment, the middle ring should turn green and the Status states Connected, indicating that you have connected successfully to our service.

Other visual cues to indicate your Connected status will be the Current IP Location which will show the Country and IP address of the VPN country that you selected earlier.

Also, the padlock will be locked and you should see a VPN logo on the top right hand corner of your iPhone.

As long you are connected, your connection will be securely routed through our servers and you are now free to access whichever sites or applications that were previously blocked.

Disconnecting from the VPN

 
To disconnect the VPN, simply open the App again and tap on the Disconnect button. The middle ring will turn red again and your IP Location will revert to your original network IP address and Country.
 

 

The padlock will be unlocked again and the VPN logo should disappear from the top right hand corner, indicating that the VPN is now disconnected.

App Guide and Information Status

 
To view the account details that was used to log in to the app, tap on the Menu icon at the top left hand corner of the app.
 

 

Username will be the VPN username that is currently logged into this VPN app.

 
Account Status is your account status with My Private Network. This consists of the service you are subscribed to, followed by your subscription status. Your subscription status will usually either Active, Expired, Cancelled or Excluded.
 
Change Password – select this if you wish to change your VPN password from within the app.
 

If you have general queries or service issues in relation to the VPN app, you can click on the FAQS (frequently asked questions) option or contact us directly within the app using the Contact Us option.

 
Logout will remove the saved username and password and kick you back to the VPN App login screen so you will need to enter them again if you wish to use the app.
 
Alternatively, you can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. We’ll get back to you as soon as possible and try to help.